FAQ
What constitutes a "top trader" for the long & short indicators?
The criteria varies from exchange to exchange.
Okex defines “top traders” as the top 100 traders.
Binance defines “top traders” as the top 20% of traders by margin balance.
Huobi defines top traders are those part of exclusive, invite-only club meant for quantitative, institutional investors and other elite level traders participating in Huobi’s platform.
What constitutes a "whale" for the Retail vs Whale indicator [Binance]?
Binance provides two types of top trader long% indicators: top trader accounts and top trader positions. We do not consider top trader accounts to be whales, but rather assume top trader positions are the "whales" Why? Because generally whales have the largest positions, while retail make up majority of the accounts (even in the top20% of accounts by size). For a further breakdown of this, please see our Binance Long & Shorts section.
I was wondering do I need different subscription for alpha and beta?
No, as a premium member, you receive access to both alpha and beta. If your account does not have access to both, please DM me.
What is heatmap type on the coin screener?
Suppose funding rate is 0.00034 for BTC.
1. Is this high or low relative to the market?
Is this high or relative to bitcoins historical funding? (Itself)
relative to market compares the coin to the rest of the coins (market) -- answering question1 relative to itself compares the coin to its own past (or historical data) -- answering question2
What is the refund policy?
We deal with every refund on a case-by-case basis. The sooner we hear from you, the more chance we have in rectifying any issues that may have arisen. You may cancel your Paid Account at any time. If you're located in a region where we're legally required to issue a refund on an early cancellation or you have any questions about cancellations or refunds, please contact us at support@hyblockcapital.com.
Please note, refunds can take 5-10 business days to process (if payment is made via card) and in some cases 10+ business days. This process is dependent on Stripe (3rd party we use) and the user's bank and out of our control.
How do I cancel my premium plan?
You can cancel your plan via Profile -> Manage Billing. If you don’t pay for your Paid Account on time, your account will be automatically downgraded to a "Free Account" or "Expired Account".
How do I delete/terminate my account?
Go to https://hyblockcapital.com/profile page, hit edit in the profile tab, and click delete account (located at the bottom of the profile box).
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